Jim Monroe serves as Snagajob’s Chief People and Customer Officer. In this role, Monroe focuses on ensuring the human experience is incorporated into all employee and customer functions of Snagajob. He is responsible for internal and external operations, including human resources, culture-building, technical operations, internal business process operations, customer retention, consulting services and customer support. Monroe aligns Snagajob’s resources effectively, ensuring tight coordination across customers, products, services, solutions and architectures. Under Monroe’s leadership, Snagajob maintains industry leading customer satisfaction ratings and exceptional retention rates, while operating a highly efficient and effective business model.
Monroe has over 15 years of experience in management and sales of consulting services and technology implementations for global enterprise systems. From 2008 to 2012, he served as the vice president of Consulting for Saba Software, a global leader in next-generation cloud solutions for talent management. At Saba, Monroe was responsible for more than 150 enterprise customers in various industries ranging from technology (IBM, EMC), to consulting (KPMG, Deloitte), to retail (Home Depot, YUM! Brands) and financial services (The Hartford, eTrade). Prior to Saba, Monroe was at Plateau Systems (now part of SuccessFactors/SAP), an industry-leading company in human capital management software, where he was senior director of Professional Services. Monroe earned his bachelor’s degree from the University of Richmond and his MBA from The George Washington University. His first hourly job was as a grounds maintenance worker.